Returns Policy

At Ethan Reed’s Essentials, our customers’ satisfaction is of the utmost importance to us. We take pride in offering high-quality cosmetics, and we’re dedicated to ensuring you receive products in perfect condition. Here’s our returns policy to guide you:

  1.  Damaged, Faulty, or Incorrect Items:
    If your purchase arrives damaged, is faulty, or we’ve sent you the incorrect item, please contact us immediately. We’ll arrange for a replacement or a full refund, including any applicable shipping costs.
  2. Hygiene Reasons:
    For the safety and health of all our customers, unless the item arrives damaged, is faulty, or the wrong item has been sent, we cannot accept returns due to hygiene reasons. This is to ensure the quality and integrity of our products.
  3.  How to Initiate a Return:
    If your order qualifies for a return based on the above criteria:
  4. Reach out to our customer service team within 7 days of receiving the item, providing details of the issue.
    Once we’ve confirmed the return eligibility, we’ll guide you on the return process.
    4. Refunds:
    Upon receiving and inspecting the returned product, and if it meets the stated criteria, we will process your refund promptly. Please allow a few business days for the refund to reflect in your account.
  5. Statutory Rights:
    Your statutory rights are not affected by our returns policy. If you have any concerns about your rights or our policy, we encourage you to contact our customer service team.

+44 7367 659639 or +44 7726 268315